01Warranty

Shipping, Returns & Limited Warranty

Clear, customer-first policies for every RuggedVision order, shipped worldwide except Africa, India, Pakistan, Bangladesh, Sri Lanka, and Nepal.

Need help with an order? Contact us

Shipping Policy

FREE GLOBAL DELIVERY · 3–15 BUSINESS DAYS
  • Free shipping on every order — no hidden fees, no minimum spend.
  • Estimated delivery: 3-15 business days, depending on the destination country and local customs clearance.
  • We currently ship to most countries worldwide. The following regions are not supported for delivery:
    Africa India Pakistan Bangladesh Sri Lanka Nepal
  • Order cancellation: Orders may be modified or cancelled within 6 hours of placement. Once dispatched, the order is locked for delivery.
  • A tracking link is emailed once your order ships. Live tracking is available on the carrier's portal.
  • Customs duties and import taxes (if any) are governed by the destination country and are the customer's responsibility.

Return Policy

30-DAY MONEY-BACK GUARANTEE
  • 30-day no-reason return on unopened items in original packaging, starting from the delivery date.
  • 14-day DOA replacement: if your camera arrives defective or fails within 14 days, we will ship a replacement at no cost after verification.
  • Refunds are issued via the original payment method within 5-10 business days after the returned item is received and inspected. The actual posting time to your account depends on your bank or card issuer's processing speed.
  • Return shipping is paid by the customer unless the item is defective, damaged in transit, or the wrong product was sent.
  • Non-returnable items: custom-configured orders, 4G devices with activated SIM cards, cloud-subscription plans, and final-sale clearance items.
  • To start a return, contact support@ruggedvision.com with your order number and a brief reason.

Limited Warranty

1-YEAR STANDARD · EXTENDED FOR PARTNERS
  • 1-year limited warranty on all RuggedVision products — covering manufacturing defects and component failures under normal use.
  • Warranty starts on the original date of purchase as recorded in our system. Please retain your order confirmation as proof of purchase.
  • Not covered: damage from accidents, unauthorized modifications, use outside the published specifications, acts of nature, or cosmetic damage that does not affect function.
  • Replacement units may be refurbished or contain equivalent components at our discretion. The original warranty term is not extended.
Partner Program Members are eligible for an extended warranty on qualifying products per the partnership agreement. Contact support@ruggedvision.com for details.
02Downloads

Apps, Setup Videos & Installation Guides

Get every RuggedVision product up and running fast — download the UboxPro app, watch the connection tutorial, and follow the installation walkthrough for your specific model.

03Troubleshooting

Solve Common Issues by Category

Pick the topic that matches your problem — each card links to a focused FAQ with step-by-step solutions.

View all FAQs

Power & Battery

  • Battery drains faster than expected
  • Camera won't turn on or keeps rebooting
  • Solar panel not charging the camera
  • Low-power mode recovery
View FAQs

Network & 4G

  • Camera not connecting to 4G
  • SIM card not detected
  • Weak signal or frequent disconnects
  • Wrong regional module selection
View FAQs

App Pairing

  • Bluetooth pairing fails
  • QR code won't scan
  • Device shows offline in UboxPro
  • Cannot share device with family
View FAQs

Night Vision

  • Image is too dark at night
  • IR or color mode won't switch
  • Glare from nearby walls or windows
  • White light stays on unexpectedly
View FAQs

Detection & AI

  • Too many false motion alerts
  • Person detection not triggering
  • Auto-tracking not following
  • Detection zone not working
View FAQs

Storage & Playback

  • TF card not recognized
  • Cannot replay recorded footage
  • Cloud subscription activation
  • Storage full too quickly
View FAQs
04FAQs

Frequently Asked Questions

Browse 8 categories and 39 articles covering setup, AOV & AI detection, 4G connectivity, solar & battery, storage, night vision, weather, and troubleshooting.

05Contact Us

Talk to Our North America Support Team

Email tickets, live chat, and phone support are available Monday through Friday, 9 am – 6 pm Pacific Time.

Send us a message

Most tickets receive a response within 24 hours.

Still need a hand? Our North America team is here for you.

Email, live chat, and downloadable manuals are available 24/7. Most tickets receive a response within 24 hours.

Frequently Asked Questions

Browse 8 categories and 39 articles covering setup, AOV & AI detection, 4G connectivity, solar & battery, storage, night vision, weather, and troubleshooting.

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01

Getting Started

5 articles

RuggedVision cameras are designed for outdoor locations where traditional Wi-Fi cameras may not be practical. Depending on the model, they combine:

  • 4G cellular connectivity with Nano SIM support
  • Solar charging with internal rechargeable battery
  • AOV (Always-On Video) low-frame-rate monitoring
  • PIR motion detection plus AI human filtering
  • Dual image sensors with optical zoom on premium models
  • Two-way audio, IP65/IP66 weather resistance, and local or cloud storage

The result is reliable outdoor surveillance for farms, ranches, construction sites, warehouses, cabins, and large properties — without depending on existing Wi-Fi or power.

No. Our 4G models connect directly to a compatible 4G cellular network using a Nano SIM card, making them suitable for farms, ranches, construction sites, warehouses, and remote properties without reliable Wi-Fi. Some models also support Wi-Fi connectivity where available, giving you flexibility in mixed environments.

The cameras are designed for a wide range of outdoor applications, including:

  • Farms and ranches
  • Homes and driveways
  • Warehouses and storage yards
  • Construction sites and factories
  • Cabins and remote properties
  • Commercial buildings and large outdoor areas

The included mounting hardware and flexible bracket allow installation on walls, eaves, poles, and corners.

No. The cameras support simplified setup through the UboxPro app, including Bluetooth and QR-code pairing. The mounting design allows flexible positioning for different installation environments, and the quick-start guide walks you through each step in under 10 minutes.

All RuggedVision cameras are managed through the UboxPro app, available for both iOS and Android. The app supports Bluetooth pairing, QR-code scanning, remote live view, event playback, and full device configuration.

02

AOV & AI Detection

6 articles

AOV stands for Always-On Video. Unlike conventional battery cameras that remain completely asleep until motion is detected, AOV uses low-frame-rate recording to continuously monitor the scene while significantly reducing power consumption. This allows the camera to maintain continuous awareness of what is happening while conserving battery power.

AOV provides continuous low-frame-rate monitoring rather than conventional 15fps continuous video.

  • ST-637 — AOV interval can be configured from 1 second to 60 seconds.
  • ST-537 — AOV frame rates can also be configured according to the selected operating mode.

AOV is designed specifically for low-power outdoor surveillance. It helps the camera monitor long periods of activity while using considerably less power than conventional full-frame-rate continuous recording. When a significant event occurs, PIR and motion detection can trigger higher-frame-rate recording automatically.

Yes. The camera uses PIR and motion detection to trigger normal video recording, while AOV provides low-frame-rate monitoring between events. For example:

AOV monitoringPIR detects movementAI identifies a personFull-motion recording begins

PIR stands for Passive Infrared. It detects changes in infrared radiation caused by moving objects such as people or animals, helping the camera determine when activity occurs while reducing unnecessary recording and power consumption.

ST-537
  • Up to ~8–10 m detection
  • 5 adjustable distance levels
ST-637
  • Up to ~12 m detection
  • 5 adjustable distance levels

Actual detection distance may vary depending on environmental conditions and installation position.

Yes to all three.

  • AI human filtering helps distinguish human activity from other motion and reduce unwanted alerts.
  • AI human tracking — supported models can automatically follow the movement trajectory of a detected person.
  • Activity zones — define a specific detection area in the app to reduce alerts from roads, trees, or other high-activity zones.
03

4G & Connectivity

5 articles

A cellular data plan is required when using the camera over a 4G network. The supplied 4G service includes a 7-day free unlimited-data trial, after which a data plan must be activated or recharged through the UboxPro app.

The camera uses a Nano SIM card. Insert the SIM into the slot located beneath the waterproof cover on the camera body, then power on the device.

The ST-637 4G module can be configured for different regional versions, including:

  • North America
  • Europe
  • Australia
  • Japan
  • Middle East
  • Southeast Asia
  • Global versions
Important: Cellular compatibility depends on the specific regional 4G module and local carrier bands. Confirm network compatibility before purchasing.

Yes. This is one of the primary applications of the 4G models. As long as there is compatible cellular coverage, the camera can operate without a traditional Wi-Fi network — making it ideal for farms, ranches, construction sites, and remote properties.

The camera supports multiple pairing methods, including:

  • Bluetooth pairing — fastest, recommended for new devices
  • QR-code scanning — useful for remote setup
  • Other supported network configuration methods

Once paired, the UboxPro app can wake the camera remotely, view live footage, and review recordings.

04

Solar & Battery

5 articles

Yes, depending on the model. The cameras are designed to combine solar charging with an internal rechargeable battery, so the camera continues to operate even on cloudy days or in low-light conditions.

ST-537
  • 10,050 mAh internal battery
ST-637
  • 20,800 mAh internal battery

The camera automatically manages its power consumption.

  • ST-637 enters a lower-power mode when battery capacity falls below ~30%. PIR detection and remote APP commands can wake the camera.
  • ST-537 uses a similar low-power strategy with a threshold of ~20%.

Yes. Both cameras support external charging through a standard 5V power source (USB-C), so you can top up the battery indoors or in a vehicle if needed.

Not necessarily. Actual battery performance depends on sunlight, weather, temperature, recording frequency, network conditions, and other environmental factors. Solar power is designed to extend operating time and reduce the need for manual charging, rather than guarantee unlimited operation under every condition. For solar-powered installations, position the solar panel to receive direct sunlight whenever possible.

05

Storage & Cloud

4 articles

Depending on the model and service configuration, recordings can be stored using:

  • TF / microSD card — local storage inside the camera
  • Cloud storage — optional remote storage accessible from the app

You can choose either or both — recordings on the local card remain available even if the network goes down.

Both the ST-537 and ST-637 support 4 GB – 128 GB TF / microSD cards. For best results, we recommend a Class 10 or higher card from a reputable brand.

No. You can use a TF card for local storage at no additional cost. Cloud storage is an optional service that provides additional remote storage and access from anywhere.

When a device is activated for the first time, a free one-month cloud storage trial is available according to the supplied product specifications. A paid cloud plan may be required after the trial period.

06

Night Vision & Audio

5 articles

Yes. The cameras support infrared night vision for low-light and dark environments, automatically switching modes when ambient light drops below a set threshold.

Yes. Supported models use white-light illumination to provide full-color night vision.

  • ST-537 — Infrared up to ~20 m, white-light full-color up to ~10 m
  • ST-637 — Supports white-light and infrared illumination modes depending on the night-vision configuration

Yes, depending on the selected operating mode. The camera can use different illumination strategies, including:

  • White-light full-color night vision
  • Infrared black-and-white night vision
  • Intelligent illumination modes (auto-switch based on motion detection)

Yes. The cameras have a built-in microphone and speaker and support two-way voice communication. You can use the UboxPro app to communicate with someone near the camera from anywhere in the world.

Yes. Supported models provide both single-direction and full-duplex voice communication. This is useful for:

  • Talking to visitors and delivery drivers
  • Communicating with workers on remote sites
  • Monitoring a property while speaking in real time
  • Warning unwanted visitors
  • Checking on activity around a building
07

Weather & Installation

4 articles

Yes. The cameras are specifically engineered for outdoor use, with rugged housing designed to withstand rain, dust, snow, and prolonged sun exposure.

Yes. The waterproof rating varies by model:

  • ST-537 — IP65 (protected against low-pressure water jets)
  • ST-637 — IP66 (protected against powerful water jets and heavy seas)

Both provide protection against outdoor rain and water exposure when properly installed.

Operating temperature varies by model:

  • ST-537 — approximately -30°C to +60°C
  • ST-637 — approximately -20°C to +65°C

Actual performance may vary depending on installation conditions and battery temperature. In very cold climates, expect a slight reduction in battery capacity.

Yes — that's exactly what RuggedVision is designed for. With 4G connectivity, solar charging, rechargeable batteries, AOV low-power monitoring, PIR detection, and AI human recognition, the camera can provide security coverage in locations where traditional wired or Wi-Fi surveillance systems may be difficult to install. This makes it particularly suitable for farms, ranches, construction sites, warehouses, cabins, storage yards, and other remote properties.

08

Troubleshooting

5 articles

Please check the following:

  • Whether the SIM card is correctly installed
  • Whether the SIM card has an active data plan
  • Whether the camera is within compatible 4G coverage
  • Whether the correct regional 4G version was selected
  • Whether the battery has sufficient power
  • Whether the camera has been correctly added to the UboxPro APP

If all of the above are confirmed, try power-cycling the camera and re-pairing via Bluetooth.

Try adjusting the following settings in the UboxPro app:

  • PIR detection distance
  • Activity / detection area
  • AI human detection sensitivity
  • Motion detection settings

Enabling AI human filtering can help reduce alerts caused by non-human movement such as animals, moving branches, or shadows.

AOV is specifically designed as a low-frame-rate, low-power monitoring mode, rather than conventional 15fps continuous recording. When an event is detected, the camera automatically switches to higher-frame-rate recording. If you require continuous 15fps recording, consider the 4G base station / NVR configuration.

Battery consumption depends on multiple factors:

  • AOV interval setting
  • PIR trigger frequency
  • Number of detected events
  • 4G signal strength
  • Night-time illumination use
  • Cloud usage and live-view sessions
  • Ambient temperature
  • Amount of sunlight received by the solar panel

For solar-powered installations, position the solar panel toward adequate direct sunlight to maintain charge.

The RuggedVision 4G base station connects compatible wireless cameras and provides centralized network, storage, and management functions for up to 4 wireless cameras.

  • Connectivity — CAT4 4G with regional versions, plus RJ45 10/100 Mbps Ethernet and 2.4 GHz / 5 GHz dual-band Wi-Fi 6
  • Video decoding — H.264 and H.265
  • Recording modes — scheduled, motion-detection, event playback, scheduled-recording playback
  • Storage — TF card up to 256 GB (FAT32 / exFAT) plus optional cloud storage

Ideal for users who need a single hub for multiple wireless cameras across a property.

Can't find what you need?
Our North America team is here for you.

Email support, live chat, and downloadable manuals are available 24/7. Most tickets receive a response within 24 hours.